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Delight your customers and agents with effortless service and support

Freshdesk helps you to deliver a high-quality customer experience and fast service in all the channels that your customers are using. At the same time, customer service agents only need to use a single intuitive platform. You can optimize operations with AI-powered automations and workflows.

Use Freshdesk better

Delighting your customers is effortless with Freshdesk

Freashdesk yhdistää kanavat samalle alustalle Freshdesk tehokasta tiketöintiä Freshdesk älykkäät automaatiot Freshdesk parantaa yhteistyöskentelyä
Freashdesk yhdistää kanavat samalle alustalle

All channels on a single platform

Serve your customers seamlessly in channels such as email, phone, chat and social media via a single user interface.


Effective ticketing

Prioritise, categorise and nominate ticket owners so that you never miss a customer’s service request.


Powerful AI-powered automations

Automating repetitive tasks allows the customer service team to work more efficiently. Eliminate redundancy and enable your teams to run on autopilot with AI-powered automations.


A customer service team working together

Collaboration is seamless, and customer requests are resolved quickly.

The most loved features of Freshdesk

  • SLA management

  • Chatbot

  • Customer portal

  • Customer feedback survey

  • Customer service work reports

Want to try it out yourself?

Use the form below to start a free 14-day trial for Freshdesk. No strings attached. 

How we work at Gapps


The recipe for an amazing customer experience

We will identify the barriers to a good IT service experience and create smart operating models so you can delight your customers.


More than just a technology partner

We build functional customer service processes from technical deployment to efficient working methods.


Tools and methods for future needs

A comprehensive and continuous partnership is the best way to manage and develop your SaaS environment. You do not need to do everything yourself – in fact, you should not try to do everything yourself.

Ready to take customer experience up a notch?

Let's take a closer look at what Freshdesk can offer your organisation.

Let's chat