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For Customers

Freshdesk is the most complete support solution

Freshdesk helps you to deliver a high-quality customer experience and fast service in all the channels that your customers are using. At the same time, customer service agents only need to use a single intuitive platform.

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Delighting your customers is effortless with Freshdesk

Freashdesk yhdistää kanavat samalle alustalle Freshdesk tehokasta tiketöintiä Freshdesk älykkäät automaatiot Freshdesk parantaa yhteistyöskentelyä
Freashdesk yhdistää kanavat samalle alustalle
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All channels on a single platform

Serve your customers seamlessly in channels such as email, phone, chat and social media via a single user interface.

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Effective ticketing

Prioritise, categorise and nominate ticket owners so that you never miss a customer’s service request.

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Powerful automations

Automating repetitive tasks allows the customer service team to work more efficiently.

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A customer service team working together

Collaboration is seamless, and customer requests are resolved quickly.

The most loved features of Freshdesk

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  • SLA management

  • Chatbot

  • Customer portal

  • Customer feedback survey

  • Customer service work reports

How we work at Gapps

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The recipe for an amazing customer experience

We will identify the barriers to a good IT service experience and create smart operating models so you can delight your customers.

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More than just a technology partner

We build functional customer service processes from technical deployment to efficient working methods.

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Tools and methods for future needs

A comprehensive and continuous partnership is the best way to manage and develop your SaaS environment. You do not need to do everything yourself – in fact, you should not try to do everything yourself.

Ready to take customer experience up a notch?

Take a closer look at what Freshdesk can offer your organisation.

Let's chat