Freshdesk is the most complete support solution
Freshdesk helps you to deliver a high-quality customer experience and fast service in all the channels that your customers are using. At the same time, customer service agents only need to use a single intuitive platform.
Delighting your customers is effortless with Freshdesk
All channels on a single platform
Serve your customers seamlessly in channels such as email, phone, chat and social media via a single user interface.
Effective ticketing
Prioritise, categorise and nominate ticket owners so that you never miss a customer’s service request.
Powerful automations
Automating repetitive tasks allows the customer service team to work more efficiently.
A customer service team working together
Collaboration is seamless, and customer requests are resolved quickly.
The most loved features of Freshdesk
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SLA management
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Chatbot
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Customer portal
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Customer feedback survey
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Customer service work reports
How we work at Gapps
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The recipe for an amazing customer experience
We will identify the barriers to a good IT service experience and create smart operating models so you can delight your customers.
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More than just a technology partner
We build functional customer service processes from technical deployment to efficient working methods.
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Tools and methods for future needs
A comprehensive and continuous partnership is the best way to manage and develop your SaaS environment. You do not need to do everything yourself – in fact, you should not try to do everything yourself.
