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    Effortless customer support with Freshdesk 

    Smooth customer service that delights both customers and agents? That's our specialty. At Gapps, we're your dedicated partners, ensuring a seamless Freshdesk journey from start to success.

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    +600 customers trust us to make their work flow

    Hassle-free support for customers and agents

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    Faster resolutions at a lower cost

    60% of companies struggle to meet customer expectations due to limited resources and disjointed tools. Freshdesk provides a unified platform, smoothing workflows and empowering agents to consistently exceed customer expectations.

    AI-first omnichannel for effortless work

    70% of repetitive tasks can be automated with AI, freeing up valuable time for agents. Automate self-service with instant, personalized AI resolutions and boost agent productivity with smart ticketing and AI-driven insights.

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    Functional customer service processes

    80% of customers now expect immediate, personalized responses across channels. Don't fall behind. We help you build functional customer service processes from technical deployment to efficient working methods.

    Delighting your customers is effortless with Freshdesk

    Freashdesk yhdistää kanavat samalle alustalle Freshdesk tehokasta tiketöintiä Freshdesk älykkäät automaatiot Freshdesk parantaa yhteistyöskentelyä Freshdesk yhteistyöskentely Freshservice mitattava tukipyyntöjen käsittely
    Freashdesk yhdistää kanavat samalle alustalle
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    All channels on a single AI-powered platform

    Engage in conversations across every channel—email, phone, chat, WhatsApp Business, and social media—all from a single, intuitive AI-powered platform. Make smart decisions faster with proactive insights and recommendations, surfaced by AI.

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    Smart ticketing for faster resolutions

    Prioritize, categorize, and assign tickets effortlessly, ensuring no customer request goes unnoticed. With AI-powered automation, agents can resolve issues efficiently, reducing response times and improving customer satisfaction. 

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    AI-powered automations

    Stop repetitive tasks and enable your support team to work smarter, not harder. Freshdesk’s AI-first approach streamlines workflows, allowing your agents to focus on what truly matters—delivering exceptional service. Self-service can be automized across channels
    with AI-powered instant and personalized solutions. 

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    Easy collaboration

    Empower your customer service team to work together effortlessly. Freshdesk enables collaboration through private threads, internal task management, and integrations with tools like Slack, Google, Salesforce and monday.com. 

    The most loved features of Freshdesk

    Freshdesk offers AI-powered support, SLA management, a smart chatbot, a customer portal, feedback surveys, detailed work reports, and data-driven insights – among other features. These features simplify workflows, improve customer satisfaction, and enable smarter decision-making.

    Data-driven insights for smarter decision making

    Stay on top of your CSAT goals with AI-powered analytics, customizable reports, and proactive insights. Identify bottlenecks, optimize operations, and ensure continuous service improvement. 

    How can we at Gapps help you?

    Don't know where to start? No worries. Gapps is here to help you succeed. We set up your tech, automations, processes and equip your team with the best practices to maximize Freshdesk's potential.

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    Consulting and implementation

    We identify the barriers to a good IT service experience and create smart operating models so your customer service is smooth and efficient. 

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    Training and onboarding

    With strong experience, we’ll support your employees and share the most efficient ways to use Freshdesk. 

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    Automations and leveraging AI

    We create and deploy effective customer service processes and automation, allowing you to benefit from the best AI features.

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    Potential for the future

    As your partner, we’ll help you discover the full potential of Freshdesk. You don't need to do everything yourself – in fact, you should not try to do everything yourself. 

    Want to try it out yourself?

    Use the form below to start a free 14-day trial for Freshdesk. No strings attached. 

    How we work at Gapps

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    The recipe for an amazing customer experience

    We will identify the barriers to a good IT service experience and create smart operating models so you can delight your customers.

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    More than just a technology partner

    We build functional customer service processes from technical deployment to efficient working methods.

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    Tools and methods for future needs

    A comprehensive and continuous partnership is the best way to manage and develop your SaaS environment. You do not need to do everything yourself – in fact, you should not try to do everything yourself.

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    How Mehiläinen improved employee experience with world-class service management?

    "Gapps brought the Freshservice system expertise that we lacked. We received consultation to support the planning and building up the services, and the team received training.” Ilkka Hietala, Director of Digital Services, Mehiläinen

    Read customer case >

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    The most loved features of Freshdesk


    • SLA management
    • Freddy AI
    • Chatbot
    • Customer portal
    • Customer feedback survey
    • Customer service work reports

    Gapps 💙 Freshworks

    Gapps is a digital transformation company and managed services provide with our deep understanding of both technology and the people using it. 

    As a local Freshworks partner, our team of seasoned experts is committed to helping you navigate this AI-powered omnichannel solution that helps you:

    ▪️ Streamline your customer service processes
    ▪️ Enhance customer satisfaction
    ▪️ Reduce response times
    ▪️ Improve agent productivity
    ▪️ Provide support both to admins and end-users

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    Ready to take customer experience up a notch?

    Let's take a closer look at what Freshdesk can offer your organisation.

    Book a call