Freshdesk is the most complete support solution
Freshdesk helps you to deliver a high-quality customer experience and fast service in all the channels that your customers are using. At the same time, customer service agents only need to use a single intuitive platform.
Delighting your customers is effortless with Freshdesk
All channels on a single platform
Serve your customers seamlessly in channels such as email, phone, chat and social media via a single user interface.
Prioritise, categorise and nominate ticket owners so that you never miss a customer’s service request.
Automating repetitive tasks allows the customer service team to work more efficiently.
A customer service team working together
Collaboration is seamless, and customer requests are resolved quickly.
The most loved features of Freshdesk
Customer feedback survey
Customer service work reports
How we work at Gapps
The recipe for an amazing customer experience
We will identify the barriers to a good IT service experience and create smart operating models so you can delight your customers.
More than just a technology partner
We build functional customer service processes from technical deployment to efficient working methods.
Tools and methods for future needs
A comprehensive and continuous partnership is the best way to manage and develop your SaaS environment. You do not need to do everything yourself – in fact, you should not try to do everything yourself.