Exceptional Service Management

Delight your organization with smart and flexible service management.

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Freshservice is an intelligent IT service management solution

Freshservice is an intelligent IT service management (ITSM, ESM) system that can help you process incoming service requests more efficiently and quickly. Delight your entire organisation with exceptional internal service management.

Use Freshservice better

Freshservice is an intelligent IT service management solution

Freshservice is an intelligent IT service management (ITSM, ESM) system that can help you process incoming service requests more efficiently and quickly. Delight your entire organisation with exceptional internal service management.

Use Freshservice better

A comprehensive IT service management solution

Offer more efficient and meaningful work with a comprehensive solution for IT service management.

Easy and functional service

Freshservice automates repetitive processes, so you have more time to focus on important work.

A one stop shop

Integrate service management into a single platform to achieve more efficient work, lower costs and better visibility. Ensuring better employee workday experiences for everyone.

Freshservice is a modern ITSM solution for growing companies

Freshservice helppokäyttöinen palvelunhallintaratkaisu Freshservice mitattava tukipyyntöjen käsittely Freshservice tehokkaat automaatiot Freshservice näkyvyys laitehallintaan
Freshservice helppokäyttöinen palvelunhallintaratkaisu
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A single, easy-to-use IT service management solution

Your IT team will work more effectively when they use one, intuitive user interface instead of a multitude of different channels.

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Systematic and measurable processing of work and support requests

The service models built on the platform guide the workflow, and company-specific metrics enhance the visibility of the IT service throughout the organisation.

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Powerful automations

Repetitive, manual IT service tasks can be automated easily, without any coding.

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Visibility and lifecycle management for all employee hardware

Your computers, phones and all accessories will remain under control throughout the employment relationship.

What can you do with Freshservice?

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  • Automate internal service management processes

  • Create and manage user accounts

  • Change passwords

  • Hardware procurement

  • Ticketing process for error messages and support requests

  • Contract management

  • SaaS service catalogue management

Want to try it out yourself?

Use the form below to start a free 14-day trial for Freshservice. No strings attached. 

How we work at Gapps

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The recipe for an amazing IT service experience

We will identify the barriers to a good IT service experience within your organisation and create smart operating models so you can delight your internal IT customers and teams.

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More than just a technology partner

We build functional IT service management processes from technical deployment to efficient working methods.

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Tools and methods for future needs

A comprehensive and continuous partnership is the best way to manage and develop your SaaS environment. You do not need to do everything yourself – in fact, you should not try to do everything yourself.

Ready to take your service management up a notch?

Let's take a closer look at what Freshservice can offer your organisation.

Let's chat