Freshservice: Smarter IT service management
Eliminate complexity and inefficiency of your IT service management. Freshservice brings AI-powered automation, seamless workflows, and full IT visibility. With Gapps' expert guidance, your team can focus on what truly matters.
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+600 customers trust Gapps to make their work flow
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A modern, intelligent IT service solution – that simply just works
Struggling with scattered service requests, manual IT tasks, and outdated systems? Freshservice transforms IT service management (ITSM) into a streamlined, automated experience. Freshservice Enterprise Service Management (ESM) extends ITSM principles beyond IT, helping teams work more efficiently.
AI-driven ticketing, no-code automation, and full asset lifecycle management make IT support faster, smarter, and more efficient. Everything happens in one easy-to-use platform. Gapps is here to help you unlock Freshservice's full potential for a seamless, intelligent IT service experience.
A comprehensive ITSM solution
Offer more efficient and meaningful work with a comprehensive solution for IT service management.
Easy and functional service
Freshservice automates repetitive processes, so you have more time to focus on important work.
All-in-one platform
Integrate service management into a single platform for efficiency, lower costs and better visibility. Ensuring enjoyable employee workday experiences for everyone.
Why choose Freshservice for your ITSM solution?





A Unified and Easy-to-use IT service management solution
Simplify your IT operations on a single, intuitive platform that removes the complexity of multiple tools and channels. Freshservice streamlines IT service management, making it smooth, efficient, and user-friendly, allowing your team to focus on strategic initiatives instead of routine tasks.
Structured and measurable service management
Freshservice’s built-in service models streamline workflows while customizable dashboards and real-time analytics provide full visibility into IT operations. Track key performance metrics, identify bottlenecks, and continuously improve service delivery across your organization.
Intelligent automation for maximum efficiency
Reduce manual workloads and eliminate repetitive IT service tasks with powerful, no-code automation. AI-driven workflows intelligently route requests, prioritize tickets, and suggest resolutions—speeding up response times and boosting overall productivity.
Full visibility and lifecycle management for IT assets
From computers and phones to accessories and software licenses, Freshservice enables seamless tracking and management of all employee hardware and digital assets throughout their entire lifecycle—from procurement to retirement. Automate asset discovery, monitor usage and ensure compliance effortlessly.

How Mehiläinen improved employee experience with world-class service management?
"Gapps brought the Freshservice system expertise that we lacked. We received consultation to support the planning and building up the services, and the team received training.” Ilkka Hietala, Director of Digital Services, Mehiläinen
What can you do with Freshservice?
Not sure if this is the tool for you? Let’s take a look! Do you want a tool that:
✅ Automate Internal Service Management Processes: Optimize IT and enterprise-wide workflows with intelligent automation and AI-powered recommendations.
✅ Manage User Accounts and Passwords: Effortlessly create, modify, and secure user accounts while enforcing access control policies.
✅ Streamline Hardware Procurement: Gain complete visibility into IT assets, track inventory, and manage vendor contracts efficiently.
✅ Enhance Ticketing and Support Requests: Resolve issues faster with AI-powered ticketing, automated workflows, and self-service portals.
✅ Simplify Contract and SaaS Service Management: Maintain control over vendor agreements, ensure compliance, and prevent SaaS overspending.
Thousands of businesses worldwide have achieved smoother IT management with Freshservice. Want to be one?
Gapps: more than just a technology partner
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Effective solutions
We help you identify the roadblocks to great IT service within your organization and implement smart operational models—so your IT teams and users get the seamless experience they deserve.
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Support for long-time success
From technical deployments to best-in-class IT processes, we don’t just implement tools—we create functional and efficient service models that support your long-term success.
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Future-Proof IT
Managing and developing your SaaS environment isn’t something you should handle alone. With a dedicated Gapps partnership, you gain a long-term, strategic approach to IT service management—so you can focus on what matters most.
Ready to transform your IT service experience? Book a meeting today!

Ready to take your service management up a notch?
Let's take a closer look at what Freshservice can offer your organisation.