For Customers

Freshservice is an intelligent IT service management solution

Freshservice is an intelligent IT service management system that can help you process incoming service requests more efficiently and quickly. Delight your entire organisation with exceptional IT service.

Use Freshservice better

A comprehensive IT service management solution

Offer more efficient and meaningful work with a comprehensive solution for IT service management.

Easy and functional service

Freshservice automates repetitive processes, so you have more time to focus on important work.

A one stop shop

Integrate service management into a single platform = more efficient work, lower costs and better visibility.

Freshservice is a modern ITSM solution for growing companies

Freshservice helppokäyttöinen palvelunhallintaratkaisu Freshservice mitattava tukipyyntöjen käsittely Freshservice tehokkaat automaatiot Freshservice näkyvyys laitehallintaan
Freshservice helppokäyttöinen palvelunhallintaratkaisu

A single, easy-to-use IT service management solution

Your IT team will work more effectively when they use one, intuitive user interface instead of a multitude of different channels.


Systematic and measurable processing of work and support requests

The service models built on the platform guide the workflow, and company-specific metrics enhance the visibility of the IT service throughout the organisation.


Powerful automations

Repetitive, manual IT service tasks can be automated easily, without any coding.


Visibility and lifecycle management for all employee hardware

Your computers, phones and all accessories will remain under control throughout the employment relationship.

What can you do with Freshservice?

  • Process automation

  • Create and manage user accounts

  • Change passwords

  • Hardware procurement

  • Ticketing process for error messages and support requests

  • Contract management

  • SaaS service catalogue management

How we work at Gapps


The recipe for an amazing IT service experience

We will identify the barriers to a good IT service experience within your organisation and create smart operating models so you can delight your internal IT customers and teams.


More than just a technology partner

We build functional IT service management processes from technical deployment to efficient working methods.


Tools and methods for future needs

A comprehensive and continuous partnership is the best way to manage and develop your SaaS environment. You do not need to do everything yourself – in fact, you should not try to do everything yourself.

Ready to take your IT service management up a notch?

Let's take a closer look at what Freshservice can offer your organisation.

Book a call

Sisko Eren

Sales Executive


+358 50 331 7287