Neste – More than just technical expertise

A pioneering approach, global leadership, and innovative solutions stand out in Neste’s strategy. When an organisation like this starts to reform its digital work environment, it is clear that the reform must also comprehensively advance the organisational strategy and growth goals.


Comprehensive change not limited to just technology

“For us, integrating strategic leadership into practical procedures is challenging but necessary. We needed a drastic change in our digital environment to support these efforts,” says Jatta Pakkanen, Communications Specialist at Neste.

The change has taken place over the past four years, and it has required a complete overhaul of the work environment. Neste has been working closely with Gapps in the design and implementation of the revamp. Pakkanen says that the change has been huge but rewarding.

“Collaboration has been the driving force. We work simultaneously in different time zones and on different continents. We needed tools that would allow us to work more closely together.

We needed tools that would allow us to work more closely together.

Modern digital tools enable more efficient working methods, and they allow employees to develop their skills. According to Pakkanen, Google’s tools are best placed to support the growth targets of the international organisation and to ensure smooth cooperation.

Gapps has supported Neste throughout the process. In addition to technical solutions, Gapps has provided insights on business development, brainstorming and planning in collaboration with Neste’s experts, as well as post-launch guidance and end-user support.

Technical expertise has turned into close partnership during the process.

Gapps has been a one-stop-shop for us.


One working environment serves everyone, irrespective of location

Among the largest changes was the design and implementation of Cosmos, Neste’s digital working environment. Cosmos started out as a digital working platform developed by Gapps and it is also known as Happeo. In Cosmos, the social intranet meets static content – it brings together all the tools, files and discussions that Neste employees need.

“Due to our strong global growth, it is essential for us to have a single work environment that caters to everyone, regardless of where they work,” says Paula Narkiniemi, Neste’s Global Content & Channels Team Lead.

Some of the best-liked things to have come from the introduction of Cosmos have been improved teamwork, better and timelier communications and the staff’s access to proactive working methods.

“The old tools no longer meet the current needs. Cosmos has brought about the necessary changes.”

Our new digital work environment, Cosmos, meets today’s requirements.


Google is a good fit for the needs of Neste

Neste’s Solution Architect Joni Nikulainen says that Google is a great choice for Neste because it is a scalable global service that is reliable and responds to the needs of the growing organisation. Nikulainen also mentions ease of use and data security as big pros of Google.

“The strength of Google Workspace lies in the smooth collaboration it enables across borders and time zones, its compatibility with all devices and the fact that it can be relied on to keep all data safe.”

Google’s services have been building blocks for Neste, which have been used to form a range of services and tools that meet the organisation’s needs.

Google offers an ecosystem that is an unbeatable package in a knowledge work environment.


A great partner offers fresh insights into IT development

Nikulainen says that even in a large organisation, the in-house IT resources alone are not sufficient to manage, develop and maintain a large cloud service. Large companies also tend to be accustomed to certain ways of working dictated by old patterns and procedures. According to Nikulainen, Gapps has brought fresh ideas and new thinking to the development work.

“An agile partner like Gapps has been worth its weight in gold for us – not just as a service provider but as an equal partner who works with us to design and develop things and dares to present us with challenges.”

Nikulainen points out that one of Gapps’ strengths is its closeness and presence – being accessible online simply is not always enough. Pakkanen agrees and says that the close collaboration has strengthened the partnership between Neste and Gapps.

Gapps can already speak Neste, and they are part of us.